FAQs
Support
Frequently Asked Questions
We want your shopping experience to feel clear, comfortable, and reliable. Below are some of the most common questions our customers ask about ordering, delivery, payments, sizing, and support.
Do you offer Cash on Delivery?
Yes, we offer Cash on Delivery across Pakistan. You can place your order comfortably and pay at the time of delivery.
Do you offer open parcel service?
Yes, open parcel service is available where supported by courier. This helps customers shop with extra confidence.
What are your delivery charges?
Our standard delivery charge is Rs. 299. Delivery charges are kept simple so you can clearly know your final order cost.
How long does delivery usually take?
Delivery usually takes 2 to 3 working days within Lahore, while orders for other cities generally take 5 to 7 working days.
How can I place an order?
You can place your order directly through our website by selecting your preferred product, size, and quantity, then completing checkout.
Can I get help with sizing before ordering?
Yes, absolutely. If you are unsure about your size, you can contact us before ordering and our team will guide you properly.
Can I return or exchange my order?
For hygiene reasons, return or exchange is only handled according to product condition and issue type. Please contact support first for guidance.
What if I need help after placing my order?
You can message us on WhatsApp for order status, delivery updates, or product-related support.
Need more help?
If your question is not answered above, contact our team directly.
Support Hours: Monday to Saturday, 5:00 PM to 1:00 AM
Chat on WhatsApp: 0328 8098097